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Job details
Job title IT Assistant
Company nameBabyl
Economic sectorHuman health and social work activities
Job detailsBabyl
Sector: Health

Babyl is an innovative digital healthcare service providing access to doctors through mobile phones, using either the feature phones or the smart phones. We combine the latest technology with the knowledge and experience of the qualified expert doctors and nurses in the country, babyl seeks to make healthcare simpler, better, more accessible and affordable for Rwandans everywhere.

Website:

http://www.babyl.rw

JOB DESCRIPTION

Job Title: IT Assistant

Reports to: Product and IT Director

Place of work: Kigali Central Office

Background of babyl

babyl is Rwanda’s first full-service mobile health provider. Founded in the UK to bring cutting-edge science and computer engineering to the healthcare industry, the ultimate aim of the company is to give everyone in the world access to high quality, affordable care. Through the use of artificially intelligent triage, digital doctor consultations and prescriptions through mobile devices, babyl has delivered over 130,000 consultations and registered over 730,000 users since it came to Rwanda in 2016.

At babyl our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.

Role & Responsibilities

The IT Assistant will work very closely with the IT Director in tracking all ongoing IT work streams, ensuring steady progress is being made, and that all tasks proceed to schedule. This position requires working closely with London based IT teams to help scope requirements, prioritize resources, and keep open dialogue to help the Rwandan commercial and operations teams deliver alongside our technology developments. There are also external technology partners and consultants, whom the IT Director will need assistance in managing.

The successful IT assistant will be someone who has experience working with databases and coding, but who mostly has an aptitude for technology, excellent communication and strong time management. This person should be ready to help manage projects from day 1 and be ready to learn from the IT Director about the many tasks associated with managing a digital health company’s IT needs. It is a high growth position and will be very critical to the success of major projects in the coming years.

The specific tasks will include, but not be limited to:

Assist IT Director with all tasks related to company development and IT operations, including third party integrations, external partners and consultant work;
Help to assess and fix reported technical issues by clients and maintain an updated issue log;
Help to monitor communications with Babylon headquarter tech teams;
Keep the IT timelines up-to-date in the company GANTT chart, helping to keep other departments informed of delays and new deliverable dates
Manage and maintain the inventory of all company devices;
Keep all company devices (laptops, tablets) up-to-date and working efficiently for the needs of babyl;
Prepare IT equipment prior to their first use and deployment;
Maintain the office network, monitor babyl’s systems performance and coordinate with 3rd party service providers for any technical matter related to babyl’s systems/infrastructure
Other IT tasks as necessary;

Qualifications

Professional & Academic
Minimum of 2 years’ experience
Degree in Computer science, information technology or related field
IT Support/Networking
Experience in help desk environment or IT support
Skills to recognize computer interface problems (hardware and software), troubleshoot the source and repair as necessary.
Experience with Windows/MAC OS operating systems
Professional certifications (A+, N+…) would be an added advantage or having an
Basic to Medium IT networking skills (LAN/WLAN setup, VoIP, etc… ) and troubleshooting peripherals and mobile devices
Data and Analysis
Experience in database management. . Ability to run basic SQL queries.
Basic understanding of the software development cycle
Basic understanding of the Object Oriented Programing (OOP)
Ability to write technical documentation in a clear and concise manner

Others

Ability to implement quick solutions for improving business processes
Proven excellent communication skills;
Basic knowledge relating to the design and development of software. Fluency with new emerging technologies;
Excellent time management;

How to Apply

If you believe that you are the right candidate for the above position, Please submit your application (resume and motivation letter) to: apply@babyl.rw

Deadline for submission: Fri 12 Jan 2018

Note: Due to the volume of applications, we are not able to provide feedback to every applicant. Only shortlisted candidates will be contacted for interview.
ExplanationBachelor's degree
Education fieldDatabase and network design and administration
Experience (Years)2
District(not set)
Geographic sector(not set)
Deadline2018-01-12
ActionPublished